.scrubz-returns-page {
--scrubz-blue: #56cfe1;
--scrubz-dark: #111111;
--scrubz-text: #444444;
--scrubz-muted: #777777;
--scrubz-light: #f7f8fa;
--scrubz-blue-light: #f4f8fc;
--scrubz-border: #e5e5e5;
--scrubz-white: #ffffff;
max-width: 1180px;
margin: 0 auto;
padding: 0 20px 70px;
color: var(--scrubz-text);
font-size: 15px;
line-height: 1.7;
}
.scrubz-returns-page *,
.scrubz-returns-page *::before,
.scrubz-returns-page *::after {
box-sizing: border-box;
}
.scrubz-returns-page h1,
.scrubz-returns-page h2,
.scrubz-returns-page h3,
.scrubz-returns-page h4 {
color: var(--scrubz-dark);
margin-top: 0;
}
.scrubz-returns-page p {
margin: 0 0 16px;
}
.scrubz-returns-page a {
color: var(--scrubz-blue);
text-decoration: underline;
}
.scrubz-returns-page a:hover {
color: var(--scrubz-dark);
}
/* =========================================================
PAGE HEADER
========================================================= */
.scrubz-page-header {
text-align: center;
padding: 45px 20px 35px;
margin-bottom: 25px;
}
.scrubz-page-header h1 {
margin: 0 0 12px;
font-size: 34px;
line-height: 1.25;
font-weight: 700;
letter-spacing: .3px;
text-transform: uppercase;
}
.scrubz-page-header p {
max-width: 720px;
margin: 0 auto;
color: var(--scrubz-muted);
font-size: 16px;
}
/* =========================================================
QUICK INFORMATION
========================================================= */
.scrubz-overview {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 18px;
margin-bottom: 55px;
}
.scrubz-overview-card {
padding: 25px 20px;
text-align: center;
background: var(--scrubz-light);
border: 1px solid var(--scrubz-border);
border-radius: 8px;
}
.scrubz-overview-card .scrubz-number {
display: block;
margin-bottom: 8px;
font-size: 25px;
font-weight: 700;
color: var(--scrubz-blue);
}
.scrubz-overview-card h3 {
margin-bottom: 5px;
font-size: 16px;
}
.scrubz-overview-card p {
margin: 0;
font-size: 14px;
color: var(--scrubz-muted);
}
/* =========================================================
SECTIONS
========================================================= */
.scrubz-section {
margin-bottom: 55px;
}
.scrubz-section-heading {
margin-bottom: 25px;
}
.scrubz-section-heading h2 {
margin-bottom: 8px;
font-size: 25px;
line-height: 1.3;
font-weight: 700;
text-transform: uppercase;
}
.scrubz-section-heading p {
margin: 0;
color: var(--scrubz-muted);
}
/* =========================================================
RETURNS & EXCHANGES
========================================================= */
.scrubz-policy-intro {
padding: 32px;
background: #ffffff;
border: 1px solid var(--scrubz-border);
border-radius: 8px;
}
.scrubz-policy-intro strong {
color: var(--scrubz-dark);
}
/* =========================================================
PROCESS STEPS
========================================================= */
.scrubz-steps {
border-top: 1px solid var(--scrubz-border);
}
.scrubz-step {
display: flex;
gap: 22px;
padding: 28px 0;
border-bottom: 1px solid var(--scrubz-border);
}
.scrubz-step-number {
flex: 0 0 48px;
width: 48px;
height: 48px;
line-height: 48px;
text-align: center;
background: var(--scrubz-blue);
color: #ffffff;
border-radius: 50%;
font-size: 16px;
font-weight: 700;
}
.scrubz-step-content {
flex: 1;
}
.scrubz-step-content h3 {
margin-bottom: 8px;
font-size: 19px;
}
.scrubz-step-content p {
margin-bottom: 12px;
}
.scrubz-step-content p:last-child {
margin-bottom: 0;
}
/* =========================================================
SHIPPING
========================================================= */
.scrubz-shipping-box {
padding: 30px;
background: #ffffff;
border: 1px solid var(--scrubz-border);
border-radius: 8px;
}
.scrubz-shipping-table-wrapper {
overflow-x: auto;
margin: 25px 0;
}
.scrubz-shipping-table {
width: 100%;
border-collapse: collapse;
min-width: 500px;
}
.scrubz-shipping-table th,
.scrubz-shipping-table td {
padding: 15px 18px;
text-align: left;
border: 1px solid var(--scrubz-border);
}
.scrubz-shipping-table th {
background: var(--scrubz-light);
color: var(--scrubz-dark);
font-weight: 700;
}
.scrubz-shipping-table td:last-child {
font-weight: 700;
}
/* =========================================================
EXCHANGE HIGHLIGHT
========================================================= */
.scrubz-exchange-highlight {
margin: 25px 0;
padding: 25px 28px;
background: var(--scrubz-blue-light);
border-left: 4px solid var(--scrubz-blue);
border-radius: 0 7px 7px 0;
}
.scrubz-exchange-highlight h3 {
margin-bottom: 8px;
font-size: 20px;
}
.scrubz-exchange-highlight p {
margin-bottom: 8px;
}
.scrubz-exchange-highlight p:last-child {
margin-bottom: 0;
}
/* =========================================================
AFTER RECEIVING RETURN
========================================================= */
.scrubz-after-receiving {
padding: 30px;
background: var(--scrubz-light);
border: 1px solid var(--scrubz-border);
border-radius: 8px;
}
/* =========================================================
REFUND POLICY
========================================================= */
.scrubz-refund-card {
margin-bottom: 20px;
border: 1px solid var(--scrubz-border);
border-radius: 8px;
overflow: hidden;
}
.scrubz-refund-card-header {
padding: 18px 25px;
background: var(--scrubz-light);
color: var(--scrubz-dark);
font-size: 17px;
font-weight: 700;
}
.scrubz-refund-card-content {
padding: 25px;
}
.scrubz-refund-card-content ul {
margin: 0;
padding-left: 22px;
}
.scrubz-refund-card-content li {
margin-bottom: 10px;
}
/* =========================================================
GENERAL NOTE
========================================================= */
.scrubz-important {
padding: 32px;
background: #fff9f3;
border: 1px solid #ead8c5;
border-radius: 8px;
}
.scrubz-important h2 {
margin-bottom: 18px;
font-size: 23px;
}
.scrubz-important ul {
margin: 0;
padding-left: 22px;
}
.scrubz-important li {
margin-bottom: 11px;
}
.scrubz-important li:last-child {
margin-bottom: 0;
}
/* =========================================================
COLOR / SIZE EXCHANGE
========================================================= */
.scrubz-color-size {
text-align: center;
margin: 55px 0;
}
.scrubz-color-size h2 {
margin-bottom: 8px;
font-size: 24px;
text-transform: uppercase;
}
.scrubz-color-size p {
max-width: 650px;
margin: 0 auto 22px;
color: var(--scrubz-muted);
}
.scrubz-color-size img {
display: block;
max-width: 100%;
height: auto;
margin: 0 auto;
}
/* =========================================================
FINAL ONLINE PORTAL
BLACK SECTION - BOTTOM ONLY
========================================================= */
.scrubz-online-section {
margin-top: 65px;
padding: 52px 25px;
text-align: center;
background: #25274d;
border-radius: 10px;
}
.scrubz-online-section h2 {
margin-bottom: 12px;
color: #ffffff;
font-size: 28px;
line-height: 1.3;
text-transform: uppercase;
}
.scrubz-online-section p {
max-width: 680px;
margin: 0 auto 25px;
color: #dddddd;
}
.scrubz-online-section p a {
color: #ffffff;
font-weight: 700;
}
.scrubz-online-button {
display: inline-block;
padding: 17px 48px;
background: #ffffff;
color: #111111 !important;
border-radius: 4px;
text-decoration: none !important;
font-size: 16px;
font-weight: 700;
letter-spacing: .5px;
text-transform: uppercase;
transition: all .25s ease;
}
.scrubz-online-button:hover {
background: var(--scrubz-blue);
color: #ffffff !important;
transform: translateY(-2px);
}
.scrubz-online-note {
display: block;
margin-top: 15px;
color: #aaaaaa;
font-size: 13px;
}
/* =========================================================
MOBILE
========================================================= */
@media (max-width: 767px) {
.scrubz-returns-page {
padding: 0 15px 50px;
font-size: 14px;
}
.scrubz-page-header {
padding: 30px 10px 25px;
}
.scrubz-page-header h1 {
font-size: 25px;
}
.scrubz-page-header p {
font-size: 14px;
}
.scrubz-overview {
grid-template-columns: 1fr;
gap: 12px;
margin-bottom: 40px;
}
.scrubz-overview-card {
padding: 20px;
}
.scrubz-section {
margin-bottom: 40px;
}
.scrubz-section-heading h2 {
font-size: 21px;
}
.scrubz-policy-intro,
.scrubz-shipping-box,
.scrubz-after-receiving,
.scrubz-important {
padding: 22px 18px;
}
.scrubz-step {
gap: 14px;
padding: 22px 0;
}
.scrubz-step-number {
flex-basis: 40px;
width: 40px;
height: 40px;
line-height: 40px;
}
.scrubz-step-content h3 {
font-size: 17px;
}
.scrubz-exchange-highlight {
padding: 20px;
}
.scrubz-refund-card-header {
padding: 16px 18px;
font-size: 15px;
}
.scrubz-refund-card-content {
padding: 20px 18px;
}
.scrubz-online-section {
margin-top: 45px;
padding: 38px 18px;
}
.scrubz-online-section h2 {
font-size: 22px;
}
.scrubz-online-button {
width: 100%;
max-width: 340px;
padding: 16px 20px;
}
}
Easy Returns, Refunds & Exchanges
We want you to be completely satisfied with your SCRUBZ purchase.
Please review our returns, exchanges and refund policy below.
15 Days
Return Window
Eligible items can be returned within 15 days of purchase.
2 Days
Request Approval
Eligible requests will be approved within 2 business days.
3 Days
Processing Time
Returns and exchanges are processed within 3 working days
after receipt.
Returns & Exchanges
As our valued customer, you may choose
two ways to return
eligible unembroidered items within
15 days of purchase.
For eligible merchandise to be returned, a product must be
unused, unwashed, non-embroidered, and new as it was received
with its original tags and packing.
We reserve the right to refuse worn or damaged merchandise.
Please note that we do not accept returns for custom-made products
or products that are specified as non-returnable in their description.
Products on special offers, discounted items, clearance and sale
items are considered as final sale.
Any embroidered item is also considered as final sale and will not
be returned for a refund or exchange.
Return & Exchange Process
Please follow the steps below to submit your request.
1
Create a Return or Exchange Request
If you are not satisfied with the item you have received,
the item is defective, or would like to make a size change,
you can simply go to our
online portal
,
enter your email ID and order number, and create a Return Request
or Exchange Request with the given options.
2
Select Your Return Method
Select if you prefer to ship the return or exchange items
or return them to our store in Ajman, UAE.
3
Request Approval
If your request is eligible for return or exchange,
then we will approve the same within
2 business days.
Ship the Return or Exchange Items
You can also exchange the item with another item from our
online portal
.
If there is any price difference, it will need to be paid at
checkout and purchase of the new item completed to initiate
the exchange.
You can opt to return items with your own shipping or you can
request a return shipping label at an additional shipping cost
as stated below.
If you opt to choose our shipping label for the return shipment:
| Location |
Shipping Cost |
| Within the UAE |
AED 30 |
| Saudi Arabia, Oman & Bahrain |
AED 50 |
| Qatar & Kuwait & Bahrain |
AED 100 |
Exchange Shipping
If an exchange is requested, then exchanged items will be
shipped back to you at our shipping cost.
Exchange per transaction/receipt is for one time only.
Lastly, if you wish to arrange your own courier for a return shipment,
please note that
you will still need to create a return request on the website
prior to sending the items back to us.
We recommend you keep a copy of your tracking number and information
to track your return shipment.
We will not be able to give credit or ship replacement for items
we do not physically receive and approve.
Once We Receive Your Return
Once we receive the eligible return items, we will process the
return request for Exchange as requested by you within
3 working days and arrange to ship the replacement
back to you subject to the requested item(s) availability and
completion of balance payments if any.
We will also notify (email) once the shipment has been dispatched
from our warehouse with its tracking number for your ease and
self-tracking.
Refund Policy
No Refund will be given on Cash on Delivery (COD) / Card Payment
unless the item has defect, damaged or not delivered.
All the Refunds will be processed in the form of store credit
from your Account.
-
Store Credit is a balance (against Refunds) to the customer's
account with SCRUBZ in the form of "Store Credit Voucher",
which can be used to purchase any product at any time from
our website.
-
Customers can select this option to make a purchase again
at any time in the near future through our website.
-
Return charges will be deducted from store credit if requested
us to arrange for shipping label to return the item back to us.
-
Within UAE, the return charge will be AED 30 and for Saudi Arabia,
Oman, Qatar, Kuwait, and Bahrain will be AED 50.
General Note
-
Sale/Promotion items and personalized embroidered items cannot
be refunded or exchanged.
-
Returns/exchanges requests can be placed on our website using this
Returns & Exchanges Portal
.
-
Returns/exchanges can only be processed upon receipt of eligible
merchandise in its original condition as stated in this document.
-
No Exchange or Refund for Stethoscope(s) and dental instruments
due to hygiene safety reasons.
Exchanges for Color or Size
Need a different color or size? Please review the policy above
before submitting your exchange request.
Ready to Apply Online?
Once you have reviewed our return and exchange policy,
you can
apply online
through our Returns & Exchanges Portal.
START RETURN / EXCHANGE
Please have your email address and order number ready.
