Refund policy

Refund Policy:

A: Refund to the original payment

No Refund will be given on Cash on Delivery (COD)/ Card Payment unless the item has a defect, is damaged, or is not delivered. All the Refunds will be processed in the form of store credit from your Account.

B: Request for store credit for Return Item:

• Store Credit is a balance (against Refunds) to the customer's account with SCRUBZ in the form of a “Store Credit Voucher”, which can be used to purchase any product at any time from our website.
• Customers can select this option to make a purchase again at any time in the near future through our website.
• Return charges will be deducted from store credit if requested us to arrange for a shipping label to return the item back to us.
• Within the UAE, the return charge will be AED 30; for Saudi Arabia, Oman, and Bahrain, it will be AED 50; and for Qatar and Kuwait, it will be AED 100.

General Note:

• Sale/Promotion items and personalized embroidered items cannot be refunded or exchanged.
• Returns/exchange requests can be placed on our website using this Link.
• Returns/exchanges can only be processed upon receipt of eligible merchandise in its original condition as stated in this document.
• No Exchange or Refund for Stethoscope(s) and dental instruments due to hygiene safety reasons.