Returns & Exchanges
Easy Returns, Refunds & Exchanges
We want you to be completely satisfied with your SCRUBZ purchase. Please review our returns, exchanges and refund policy below.
Return Window
Eligible items can be returned within 15 days of purchase.
Request Approval
Eligible requests will be approved within 2 business days.
Processing Time
Returns and exchanges are processed within 3 working days after receipt.
Returns & Exchanges
As our valued customer, you may choose two ways to return eligible unembroidered items within 15 days of purchase.
For eligible merchandise to be returned, a product must be unused, unwashed, non-embroidered, and new as it was received with its original tags and packing.
We reserve the right to refuse worn or damaged merchandise.
Please note that we do not accept returns for custom-made products or products that are specified as non-returnable in their description.
Products on special offers, discounted items, clearance and sale items are considered as final sale.
Any embroidered item is also considered as final sale and will not be returned for a refund or exchange.
Return & Exchange Process
Please follow the steps below to submit your request.
Create a Return or Exchange Request
If you are not satisfied with the item you have received, the item is defective, or would like to make a size change, you can simply go to our online portal , enter your email ID and order number, and create a Return Request or Exchange Request with the given options.
Select Your Return Method
Select if you prefer to ship the return or exchange items or return them to our store in Ajman, UAE.
Request Approval
If your request is eligible for return or exchange, then we will approve the same within 2 business days.
Ship the Return or Exchange Items
You can also exchange the item with another item from our online portal . If there is any price difference, it will need to be paid at checkout and purchase of the new item completed to initiate the exchange.
You can opt to return items with your own shipping or you can request a return shipping label at an additional shipping cost as stated below.
If you opt to choose our shipping label for the return shipment:
| Location | Shipping Cost |
|---|---|
| Within the UAE | AED 30 |
| Saudi Arabia, Oman & Bahrain | AED 50 |
| Qatar & Kuwait & Bahrain | AED 100 |
Exchange Shipping
If an exchange is requested, then exchanged items will be shipped back to you at our shipping cost.
Exchange per transaction/receipt is for one time only.
Lastly, if you wish to arrange your own courier for a return shipment, please note that you will still need to create a return request on the website prior to sending the items back to us.
We recommend you keep a copy of your tracking number and information to track your return shipment.
We will not be able to give credit or ship replacement for items we do not physically receive and approve.
Once We Receive Your Return
Once we receive the eligible return items, we will process the return request for Exchange as requested by you within 3 working days and arrange to ship the replacement back to you subject to the requested item(s) availability and completion of balance payments if any.
We will also notify (email) once the shipment has been dispatched from our warehouse with its tracking number for your ease and self-tracking.
Refund Policy
No Refund will be given on Cash on Delivery (COD) / Card Payment unless the item has defect, damaged or not delivered.
All the Refunds will be processed in the form of store credit from your Account.
- Store Credit is a balance (against Refunds) to the customer's account with SCRUBZ in the form of "Store Credit Voucher", which can be used to purchase any product at any time from our website.
- Customers can select this option to make a purchase again at any time in the near future through our website.
- Return charges will be deducted from store credit if requested us to arrange for shipping label to return the item back to us.
- Within UAE, the return charge will be AED 30 and for Saudi Arabia, Oman, Qatar, Kuwait, and Bahrain will be AED 50.
General Note
- Sale/Promotion items and personalized embroidered items cannot be refunded or exchanged.
- Returns/exchanges requests can be placed on our website using this Returns & Exchanges Portal .
- Returns/exchanges can only be processed upon receipt of eligible merchandise in its original condition as stated in this document.
- No Exchange or Refund for Stethoscope(s) and dental instruments due to hygiene safety reasons.
Exchanges for Color or Size
Need a different color or size? Please review the policy above before submitting your exchange request.
Ready to Apply Online?
Once you have reviewed our return and exchange policy, you can apply online through our Returns & Exchanges Portal.
START RETURN / EXCHANGE Please have your email address and order number ready.